Case studies
Work that speaks for itself.
Each engagement starts with a real problem and ends with a measurable result. No generic frameworks — just rigorous analysis applied to your specific situation.
Location Analytics
ATM Location Analysis with Usage and Potential Estimation
Identified underperforming ATM locations for a Hungarian bank and proposed relocations where revenue growth would recover the full cost of relocation within one year — for 80% of the analysed network.
Technology Transformation
New Claims Management System at a Leading Credit Institution
Supported a Hungarian credit institution through needs assessment, supplier selection, and system implementation for a group-level claims management replacement — delivering an optimal solution in less time and at lower cost than an internal-only approach.
Leadership Development
Customer Service Coaching for a Commercial Bank
Provided professional coaching to the Call Centre leadership of a Hungarian commercial bank, supporting the development of its service portfolio, business model, and planning framework — resulting in board-level approval of the submitted proposals.
Merger Integration
Professional and Project Management Support for Financial Institution Integration
Provided multi-discipline project management and advisory support across one of the largest financial institution integration projects in Hungary — spanning operations, corporate and retail banking, agriculture, HR, digitalisation, and change management.
Organisational Development
Home Office: From Necessity to Competitive Advantage
Helped organisations that had been forced into remote working by the pandemic to embed it properly — turning an emergency measure into a structured, sustainable competitive advantage through a three-stage assessment and implementation programme.
System Integration
Central Integration System for the Hungarian Savings Cooperative Sector
Played a key advisory role in an unprecedented programme to integrate approximately 1,500 Hungarian savings banks and cooperatives into a unified branch network and product standard — the largest integration project of its kind in the Hungarian banking system.
Location Analytics
Location and Micro-Market Analysis for a National Fuel Network
Analysed every site in one of Hungary's largest fuel station networks to identify where a major shop-format transformation would be commercially viable — producing a ranked list of stations and an interactive dashboard tool used to guide the investment programme.
Financial Regulation
Process Digitisation at the Central Bank of Hungary
Prepared and introduced a process support system at the Magyar Nemzeti Bank, enabling flexible management of complex supervisory workflows across a large, multi-stakeholder organisation.
Process Transformation
Mortgage Lending Reform at One of Hungary's Largest Banks
Supported the creation of a new, flexible mortgage management system at one of Hungary's largest banks, embedding a Helix business analyst within the internal project team to lead planning, testing, and delivery of ongoing developments.
Operational Improvement
Quality Management System at the NAK Call Centre
Introduced a new Call Centre technology, parameterised the SAP CRM system, and developed a performance measurement methodology for the National Chamber of Agriculture — achieving a 33% improvement in service level and a 32% reduction in average transaction cost.
Programme Management
Renewing the Hungarian Chamber of Agriculture
Led the full programme and project management of a complex, multi-supplier transformation at the National Chamber of Agriculture, delivering Hungary's first SAP CRM implementation in 14 months — a result later awarded the Constantinus International Gold Medal.
Data Analytics
Sales Campaign Optimisation for a Domestic Bank
Used address-level demographic profiling to reduce a bank's campaign target list to one-sixth of its original size — raising the campaign success rate from 2–3% to above 12% and delivering a significant reduction in campaign cost.
Location Analytics
Market and Location Analysis of a National Sales Network
Built a location intelligence platform for a retailer with nearly 100 stores across Hungary, enabling it to understand each store's true market potential, measure actual market share against addressable demand, and plan sales, marketing, and HR with precision.