The National Chamber of Agriculture (NAK) decided to renew its operations in 2013. The change encompassed the entire activities of this long-established organisation — the NAK was effectively entering the 21st century with this step. Alongside reorganising its processes and operations, it committed to introducing the SAP CRM module as a core tool.
Why this was exceptional
The implementation was challenging in several respects:
- This was the first SAP CRM implementation in Hungary.
- The full scope had to be completed in just 14 months — a very tight deadline for an organisation of this size.
- As part of the transformation, the former ad-hoc decision-making and implementation mechanisms were being replaced by a structured project approach. This was the client’s first real programme with a rigorous methodology — one that all colleagues had to adapt to and learn.
- It was a complex programme in which several suppliers and consultants had to be brought together within a closely managed framework.
The transformation was driven by Act CXXVI of 2012 on the “Chamber of Agriculture,” which imposed significant new tasks and powers on the organisation that could no longer be performed in the previous structure.
Our role
Helix Consulting, together with Eqvalteq Hungary Kft., provided complete programme and project management. Six senior Helix consultants participated in the implementation. Our responsibilities included:
- Full accountability for scope, contracts, tasks, and responsibilities across all projects within the programme
- Managing risks and key stakeholders throughout implementation
- Strict enforcement of the programme schedule and task accountability
- Managing the programme budget
What we delivered
- High-quality servicing of chamber membership through efficient advisor workflows and new value-creating services
- A new organisational and operational model for the Chamber
- Efficient management of members’ data
- Support for NAK’s internal communication and information campaigns
- Long-term IT operational foundations for the Chamber
Projects delivered within the programme: Portal/CRM Project, Data Cleansing and Migration, Communication and Change Management, Operational Development (BPR).
Recognition
In 2016, we submitted this engagement for the Constantinus International Award — the “Consultant Oscar” — announced by The International Council of Management Consulting Institutes (ICMCI). The jury awarded us first place ahead of entrants from 27 countries. The award ceremony took place in October 2016 in Toronto at an international management consulting conference.