One of the largest banks in Hungary set out to reform its mortgage lending processes, creating a new, flexible, user-friendly, and comprehensive solution that addressed its most common customer and staff pain points.
The project
A dedicated internal project team — called “JIM” (an abbreviation of Mortgage Application Reform in Hungarian) — was established and became embedded in daily bank operations. The JIM team developed a completely new mortgage management system, making it available to both credit intermediary agents and branch staff across the network.
Our role
Once the initial project was concluded, the internal team was supported by one of our colleagues as an embedded Business Analyst. Her responsibilities included:
- Supporting the project manager in planning further developments
- Preparing business case descriptions for proposed changes
- Managing testing cycles and monitoring task schedules
- Helping to build agile frameworks and group collaboration tools
- Coordinating pre-release tasks before each system update
Why embedded delivery matters
Rather than providing advisory from the outside, we placed a consultant within the bank’s own team. This approach meant that our consultant developed deep familiarity with the system, the stakeholders, and the bank’s own ways of working — enabling her to operate as a genuine extension of the internal team rather than an external resource managing to a brief.
The JIM team continues to develop and expand the system’s functionality, with our support embedded in that ongoing work.